Refund Policy

Refund information

Refund eligibility, amount, method and processing arrangements depend on the transaction and the agreed commercial terms. Submitting a request does not guarantee a refund or establish a fixed refund timeline.

How to request a review

Send your order reference, payment reference and a description of the issue to [email protected]. Our team can review the information and discuss applicable next steps.

For clarity, confirm refund and cancellation terms in writing before paying for an order.